topic Error message on apps in Broadband

Error message on apps

Mabel2011 — Wed, 19 Mar 2025 16:23:18 GMT

Hi anyone had a problem with streaming on either Channel 4 or 5/My 5. App buffers then I get an error message. "Well this is embarrassing. Something's not working. Try again in a few minutes. 4402 network time out".

I've refreshed the apps turned everything on/off. Was suppose to have a call back from Sky yesterday after spending over an hour on the phone to them the day before.

Re: Error message on apps

Lisa-P1987 — Thu, 20 Mar 2025 10:50:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error message on apps

Kel006 — Sun, 04 May 2025 16:19:20 GMT

I have exactly the same problem and its been going on for months