topic Sky Max Hub in Broadband

Sky Max Hub

Libby090294 — Wed, 19 Mar 2025 11:47:48 GMT

Just recieved my sky max hub unplugged old one and plugged in as per instructions , went on the sky app to where it says installing and nothing is happening the wps button wont connect to anything cant find any answers online and impossible to talk to someone at sky

Re: Sky Max Hub

caesarome — Wed, 19 Mar 2025 13:54:35 GMT

@Libby090294

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Max Hub

Mr+Flibbles+86 — Wed, 19 Mar 2025 13:57:57 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky Max Hub

Libby090294 — Thu, 20 Mar 2025 14:46:58 GMT

thanks for the info >>. only issue ive been sitting around a computer now since 0900 and only had one reply typically when i was on the phone and now ive responded , and still awaitng the basic answers ive looked for a number or some kinda contact form as online is absoulty shocking and the fact that a hub change is turing out to be this difficult ive never had any issue before ? im more then happy for sky to contact myself you have my number on file.

Re: Sky Max Hub

Daniel0210 — Thu, 20 Mar 2025 14:49:24 GMT

@Libby090294

If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Did you engage in the chat invite arranged for you yesterday?

Re: Sky Max Hub

Libby090294 — Thu, 20 Mar 2025 14:52:10 GMT

yes done it this morning when logged back on and still nothing 😑

Re: Sky Max Hub

Daniel0210 — Thu, 20 Mar 2025 14:54:25 GMT

@Libby090294 wrote:

im more then happy for sky to contact myself you have my number on file.

@Libby090294

Your Community log-in name isn't linked to your Sky accounts and the Messaging Team definitely won't call you.

Re: Sky Max Hub

Kirst3 — Thu, 20 Mar 2025 16:43:45 GMT

Come in to this help page to get help with my sky max hub and found nothing in here for it.