topic Re: Intermittent WiFi dropping in Broadband

Intermittent WiFi dropping

Kevic — Wed, 19 Mar 2025 07:38:13 GMT

Is anyone having trouble with their WiFi dropping in and out?

Re: Intermittent WiFi dropping

Chrisee — Wed, 19 Mar 2025 07:43:34 GMT

@Kevic you need to determine if it is being caused by the connection to the hub or the wifi signal in your home by looking st the leds on the hub see https://www.sky.com/help/articles/hub-lights-explained-start

Useless broadband

Kevic — Thu, 01 May 2025 07:31:34 GMT

Thanks Sky for providing broadband that continually drops off up to 10 times day, dumps me out of meetings, makes seraching a nightmare............I'd also like to say thanks for making getting in touch so difficult, I'm so happy to pay a fortune each month for intermitent broadband, no support and generally a pretty crappy service.

I can't wait to leave!

Re: Useless broadband

Daniel0210 — Thu, 01 May 2025 10:48:11 GMT

@Kevic
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Apart from a potential queue to speak to an agent what trouble are you having in calling Sky? Just dial 150 from your landline phone. It's worth adding that Sky broadband is a domestic service so whilst it's fine to use it for work purposes it doesn't bring any quicker or extra support.