topic NO INTERNET in Broadband

No internet connection

Ono — Tue, 18 Mar 2025 21:28:01 GMT

My internet service went off for more than an hour now. I use internet checker in your app and it shows good service that nothing is wrong yet there is no service. This is limiting me. This is not the first time it happened.

Re: No internet connection

FreshGalnet — Tue, 18 Mar 2025 21:46:14 GMT

I have exactly the same issues.

Checker says all is well but my ONT is red showing LOS.

Re: No internet connection

Ono — Tue, 18 Mar 2025 21:49:25 GMT

It's not nice at all. They need to do something about it.

Re: No internet connection

Tlh121 — Tue, 18 Mar 2025 21:49:44 GMT

Exactly the same for me . Service checker saying everything fine but internet definitely not working for me.

Re: No internet connection

Darren155 — Tue, 18 Mar 2025 21:54:35 GMT

Same here, it's dropped out saying everything is fine, but clearly not. I live in the Southampton area UK.

Re: No internet connection

LL11 — Tue, 18 Mar 2025 21:57:33 GMT

We are in Southampton too and having problems. All checks say everything is fine.

Re: No internet connection

FreshGalnet — Tue, 18 Mar 2025 21:58:39 GMT

South West Scotland here.

Re: No internet connection

Ono — Tue, 18 Mar 2025 22:02:05 GMT

Then it's a nationwide issue. Sky needs to act on this because we're paying heavily for their services.

Re: No internet connection

Ono — Tue, 18 Mar 2025 22:03:36 GMT

This is not encouraging at all

Re: No internet connection

Jenjen91 — Tue, 18 Mar 2025 22:36:31 GMT

I'm in Southampton and mine has been off for more than an hour now!

NO INTERNET

Jenjen91 — Tue, 18 Mar 2025 22:39:09 GMT

Internet stopped working over an hour ago but says no problems ???

Southampton area

Re: No internet connection

Kimberley21 — Tue, 18 Mar 2025 22:46:57 GMT

I am in Southampton and my light is orange. Has been for ages now!

Re: No internet connection

FreshGalnet — Wed, 19 Mar 2025 02:37:19 GMT

My connection was reconnected at 2:10am, hopefully everyone else is now reconnected.

Re: NO INTERNET

Daniel0210 — Wed, 19 Mar 2025 05:12:56 GMT

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).