https://helpforum.sky.com/t5/Broadband/Internet-light-off-on-router/m-p/4940238#M474467 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356176">@HannahDunning</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 18 Mar 2025 22:04:02 GMT caesarome 2025-03-18T22:04:02Z https://helpforum.sky.com/t5/Broadband/Internet-light-off-on-router/m-p/4940172#M474449 Internet light is off and voice light is Amber. Reset router (held down reset button for 10 seconds). After about 5 minutes all lights went green, briefly, then Internet and voice went Amber, now Internet light off again. Tue, 18 Mar 2025 20:40:36 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-off-on-router/m-p/4940172#M474449 HannahDunning 2025-03-18T20:40:36Z https://helpforum.sky.com/t5/Broadband/Internet-light-off-on-router/m-p/4940238#M474467 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356176">@HannahDunning</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 18 Mar 2025 22:04:02 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-off-on-router/m-p/4940238#M474467 caesarome 2025-03-18T22:04:02Z