Internet keeps dropping out

Steph2202 — Tue, 18 Mar 2025 19:23:47 GMT

My Internet is dropping out daily. I am not happy with this service as I work from home some days. I cannot work without the Internet. Why is this happening?

Re: Internet keeps dropping out

Daniel0210 — Tue, 18 Mar 2025 19:31:25 GMT

@Steph2202
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

topic Internet keeps dropping out in Broadband

Internet keeps dropping out

Re: Internet keeps dropping out