topic Re: Termination charge in Broadband

Termination charge

Kamila3 — Tue, 18 Mar 2025 17:35:01 GMT

My contract ends at the end of the month and I will change my broadband supplier. Why do I have to pay termination charge if I dont cancel my contract before it ends????

Re: Termination charge

caesarome — Tue, 18 Mar 2025 18:04:03 GMT

@Kamila3

You shouldn't have to pay a termination charge if you are out of contract so have you been told you do have to ?

14 days notice is required to cancel your broadband/talk account.

Re: Termination charge

Kamila3 — Tue, 18 Mar 2025 18:06:31 GMT

Yeah, I got an email saying 'im sorry youre leaving' bla bla bla but you will be charged £6.25. I know its not that much but still. My contract ends at 30th and ive got new broadband from 31st so Im just wondering why.

Re: Termination charge

Kamila3 — Tue, 18 Mar 2025 18:08:03 GMT

And I told them about not renewing my contract more than 14 days before.

Re: Termination charge

caesarome — Tue, 18 Mar 2025 18:27:55 GMT

All you can do is to call Sky about this to see what they say as there should be no charge if you are out of contract.

Re: Termination charge

Kamila3 — Tue, 18 Mar 2025 18:28:51 GMT

Yeah I will tomorrow. Thank you!