topic Re: Empty router box delivered in Broadband

Empty router box delivered

Sall78 — Tue, 18 Mar 2025 16:44:29 GMT

Just taken delivery of my new router box, opened it as the seal wasn't on there and it's empty. The engineer is due to fit on Thursday and I can't find anywhere to report it on mysky. Any ideas what to do?

Re: Empty router box delivered

Doc5907 — Tue, 18 Mar 2025 17:39:05 GMT

@Sall78 wrote:
Just taken delivery of my new router box, opened it as the seal wasn't on there and it's empty. The engineer is due to fit on Thursday and I can't find anywhere to report it on mysky. Any ideas what to do?

@Sall78

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

Re: Empty router box delivered

Lisa-P1987 — Tue, 18 Mar 2025 17:43:00 GMT

Thanks for escalating this. We’ve sent Sall78 an invite to chat.