topic Re: No internet in Broadband

No internet

Erikassss — Tue, 18 Mar 2025 16:12:44 GMT

Connects to the broadband but says no internet connection. I did the internet test all green but no internet what so ever

Re: No internet

Daniel0210 — Tue, 18 Mar 2025 16:17:40 GMT

@Erikassss
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: No internet

Erikassss — Tue, 18 Mar 2025 16:20:18 GMT

All green and connected. but no internet

cant even call them... starting to annoy me ngl

Re: No internet

Daniel0210 — Tue, 18 Mar 2025 16:30:08 GMT

@Erikassss

If your landline isn't working due to the fault call Sky by dialling 150 (free) from a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.