topic Work laptop issue with Sky router in Broadband

Work laptop issue with Sky router

Richard+Burgess — Tue, 18 Mar 2025 16:19:52 GMT

Work laptop - been working fine for the past 2 years with same sky hub on a wired and sometimes wireless connection.
For some reason now, when connected to the sky router, I cannot access regular websites e.g. bbc.co.uk, cannot access the work VPN, IT support cannot dial in remotely. Teams, Outlook all work fine, so it's blocking some types of traffic, but not all.
When I connect to a hotspot on a phone, or in a public wifi, everything works fine, so it is a problem with the sky router.

I have done a full factory reset of the router, the broadband shield guide is OFF, so all traffic is allowed.
My IT support have tried everything they can think of, including all firmware and software updates, but as it all works fine when in a cafe or tethered to a phone, there's not much more they can do.

UPnp is enabled.
I can access all the sites I need to on other laptops, or phones, connected wirelessly or wired, so they're not being blocked globally.

Any suggestions!?

Re: Work laptop issue with Sky router

Lisa-P1987 — Wed, 19 Mar 2025 10:13:47 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Work laptop issue with Sky router

Amber714 — Fri, 09 Oct 2026 11:44:16 GMT

I have the same issue! Please can someone from sky support?

Re: Work laptop issue with Sky router

Richard+Burgess — Sat, 10 Oct 2026 08:27:02 GMT

The issue that was causing this was another WiFi access point (not a sky one) connected in my house. This was causing IP conflicts with just my work laptop. When I turned off the other accesss point the problem went away.
was very frustrating though as some things worked and others didn't

Re: Work laptop issue with Sky router

Amber714 — Wed, 14 Oct 2026 17:34:19 GMT

That's interesting, how did you figure that out?
I don't have another access point in my house but can connect to neighbours

Re: Work laptop issue with Sky router

Richard+Burgess — Wed, 14 Oct 2026 19:50:55 GMT

I turned off every single item in the whole house that connected to the internet and then turned them back on one by one, and that's how I found it.