https://helpforum.sky.com/t5/Broadband/Work-laptop-issue-with-Sky-router/m-p/4939931#M474394 <P>Work laptop - been working fine for the past 2 years with same sky hub on a wired and sometimes wireless connection.&nbsp;<BR />For some reason now, when connected to the sky router, I cannot access regular websites e.g. bbc.co.uk, cannot access the work VPN, IT support cannot dial in remotely.&nbsp; Teams, Outlook all work fine, so it's blocking some types of traffic, but not all.&nbsp;<BR />When I connect to a hotspot on a phone, or in a public wifi, everything works fine, so it is a problem with the sky router.</P><P>I have done a full factory reset of the router, the broadband shield guide is OFF, so all traffic is allowed.&nbsp;<BR />My IT support have tried everything they can think of, including all firmware and software updates, but as it all works fine when in a cafe or tethered to a phone, there's not much more they can do.&nbsp;</P><P>UPnp is enabled.<BR />I can access all the sites I need to on other laptops, or phones, connected wirelessly or wired, so they're not being blocked globally.</P><P>Any suggestions!?</P> Tue, 18 Mar 2025 16:19:52 GMT Richard+Burgess 2025-03-18T16:19:52Z https://helpforum.sky.com/t5/Broadband/Work-laptop-issue-with-Sky-router/m-p/4939931#M474394 <P>Work laptop - been working fine for the past 2 years with same sky hub on a wired and sometimes wireless connection.&nbsp;<BR />For some reason now, when connected to the sky router, I cannot access regular websites e.g. bbc.co.uk, cannot access the work VPN, IT support cannot dial in remotely.&nbsp; Teams, Outlook all work fine, so it's blocking some types of traffic, but not all.&nbsp;<BR />When I connect to a hotspot on a phone, or in a public wifi, everything works fine, so it is a problem with the sky router.</P><P>I have done a full factory reset of the router, the broadband shield guide is OFF, so all traffic is allowed.&nbsp;<BR />My IT support have tried everything they can think of, including all firmware and software updates, but as it all works fine when in a cafe or tethered to a phone, there's not much more they can do.&nbsp;</P><P>UPnp is enabled.<BR />I can access all the sites I need to on other laptops, or phones, connected wirelessly or wired, so they're not being blocked globally.</P><P>Any suggestions!?</P> Tue, 18 Mar 2025 16:19:52 GMT https://helpforum.sky.com/t5/Broadband/Work-laptop-issue-with-Sky-router/m-p/4939931#M474394 Richard+Burgess 2025-03-18T16:19:52Z https://helpforum.sky.com/t5/Broadband/Work-laptop-issue-with-Sky-router/m-p/4940484#M474539 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 19 Mar 2025 10:13:47 GMT https://helpforum.sky.com/t5/Broadband/Work-laptop-issue-with-Sky-router/m-p/4940484#M474539 Lisa-P1987 2025-03-19T10:13:47Z