topic Broadband keeps dropping then connects but speed in Broadband

Broadband keeps dropping then connects but speed

Paul-Reynolds — Tue, 18 Mar 2025 13:53:30 GMT

My internet keeps dropping only during the day nothing in the house has changed

internet will drop then straight away connect again so a spike

speed tests are all showing ok and it's not flagging that it's gone down

checked the cab and no one working there

as this was my 1st suspicion loose jumper cable

all diagnostic tests coming back ok

please help me and wife work from home and it's driving us both mad

Greenfingers001 — Wed, 19 Mar 2025 08:36:09 GMT

Hi there @Paul-Reynolds , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147