topic Re: Sky Max hub Generic Routing encapsulation in Broadband

Sky Max hub Generic Routing encapsulation

Ola84 — Thu, 13 Mar 2025 10:58:20 GMT

The Sky Max Hub is blocking the access to my work computer via VPN. The message says the device between my computer and the VPN server is not configured to allow Generic Routing Encapsulation protocol packets.

How can I fix the problem as I need to work from home?

Re: Sky Max hub Generic Routing encapsulation

Tom-W19 — Fri, 14 Mar 2025 10:46:45 GMT

Hi @Ola84

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max hub Generic Routing encapsulation

Ola84 — Tue, 18 Mar 2025 09:49:10 GMT

Thank you. I managed to solve the issue.

Re: Sky Max hub Generic Routing encapsulation

Lisa-P1987 — Tue, 18 Mar 2025 10:09:37 GMT

Thanks for the update 🙂