https://helpforum.sky.com/t5/Broadband/Bill-issue-and-returning-hub/m-p/4939530#M474278 <P>Hi there , recently canceled my Sky service because the Wi-Fi was frequently disconnecting and not reaching the expected speed. I also used Sky’s own speed test, which confirmed the issue could not be fixed. Based on this and received email said I &nbsp;have the right to leave without additional charges. However, I noticed that I am still being billed. Could you please clarify why I am still being charged?<BR /><SPAN>Additionally, I would like to return the Wi-Fi router. Could you provide instructions on how to send it back , I&nbsp;</SPAN><SPAN>am also was using the Sky Business and I &nbsp;have a business router , the audiocodes and cradle point ,we don’t use any more, &nbsp;When I return them as well , will I be eligible for the other refund? I recall that we were charged for it, but due to being busy, we forgot to send it back at at the time&nbsp;</SPAN></P> Tue, 18 Mar 2025 06:37:49 GMT Vienna2 2025-03-18T06:37:49Z https://helpforum.sky.com/t5/Broadband/Bill-issue-and-returning-hub/m-p/4939530#M474278 <P>Hi there , recently canceled my Sky service because the Wi-Fi was frequently disconnecting and not reaching the expected speed. I also used Sky’s own speed test, which confirmed the issue could not be fixed. Based on this and received email said I &nbsp;have the right to leave without additional charges. However, I noticed that I am still being billed. Could you please clarify why I am still being charged?<BR /><SPAN>Additionally, I would like to return the Wi-Fi router. Could you provide instructions on how to send it back , I&nbsp;</SPAN><SPAN>am also was using the Sky Business and I &nbsp;have a business router , the audiocodes and cradle point ,we don’t use any more, &nbsp;When I return them as well , will I be eligible for the other refund? I recall that we were charged for it, but due to being busy, we forgot to send it back at at the time&nbsp;</SPAN></P> Tue, 18 Mar 2025 06:37:49 GMT https://helpforum.sky.com/t5/Broadband/Bill-issue-and-returning-hub/m-p/4939530#M474278 Vienna2 2025-03-18T06:37:49Z https://helpforum.sky.com/t5/Broadband/Bill-issue-and-returning-hub/m-p/4939541#M474283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4349714">@Vienna2</a>&nbsp;you are not talking to Sky by posting in this forum.&nbsp;<BR /><BR /></P> <P>The Sky business issues will have to be taken up with the Sku business help line as that is not something this forum can deal with. The way the domestic direct debit system works is payments are programmed 14 days before the debit is taken so is probably a timing issue. Sky normally contaxt you and send packaging for equipment they want returning. If you have a flat style Sky hub these are not required to be returned and can becrecycled locally see&nbsp;<A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A></P> Tue, 18 Mar 2025 06:47:18 GMT https://helpforum.sky.com/t5/Broadband/Bill-issue-and-returning-hub/m-p/4939541#M474283 Chrisee 2025-03-18T06:47:18Z