No internet connection

RobBlanchard — Tue, 18 Mar 2025 00:42:34 GMT

Power and wifi lights are green.

internet light is off.

voice light is orange.

have reset the router power but made no difference.

Re: No internet connection

adamrahman — Tue, 18 Mar 2025 01:07:21 GMT

same issue

Re: No internet connection

Angela1976 — Tue, 18 Mar 2025 01:21:06 GMT

same as me

Re: No internet connection

Tiarad — Tue, 18 Mar 2025 01:44:30 GMT

Same problem

No help anywhere ,done all the usual stuff ,

Sky say no problems clearly there is

Re: No internet connection

Daniel0210 — Tue, 18 Mar 2025 05:25:42 GMT

At the time of night you've posted it could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back by 0700 use the below link to check to see if there are any problems or outages nearby

https://www.sky.com/servicechecker

(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on-screen instructions.

If you're still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it's still working).

This link providers information about the coloured lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

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