topic Re: Internet in Broadband

Internet

James397 — Mon, 17 Mar 2025 22:53:45 GMT

My WiFi internet is not working

Re: Internet

Lay2345 — Tue, 18 Mar 2025 00:35:31 GMT

I'm experiencing the same problem

Re: Internet

frustrat3d — Tue, 18 Mar 2025 00:44:21 GMT

Same, my has just gone down but using their service checker it says all is good....which is wrong

Re: Internet

RobBlanchard — Tue, 18 Mar 2025 00:47:22 GMT

Same.. a reset has made no difference and the checker says it's all fine

Re: Internet

KJ2622 — Tue, 18 Mar 2025 00:50:27 GMT

Exactly the same issues. No help to be found anywhere

Re: Internet

Simon259 — Tue, 18 Mar 2025 05:11:45 GMT

Mine too!!!

Re: Internet

Daniel0210 — Tue, 18 Mar 2025 05:19:49 GMT

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

(@James397 ~ 1053pm may be too early for the above)

If it's not back by 0700 use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).