https://helpforum.sky.com/t5/Broadband/Wifi-Connection/m-p/4938630#M474027 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4354890">@Ahmedeloutefi</a>&nbsp;</P> <P><SPAN>It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If it's not back running in the morning&nbsp;use the below link to check to see if there are any problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</SPAN></P> Mon, 17 Mar 2025 05:02:09 GMT Daniel0210 2025-03-17T05:02:09Z https://helpforum.sky.com/t5/Broadband/Wifi-Connection/m-p/4938618#M474024 <P>Suddenly the WiFi Stopp to connect, tried everything, switched &nbsp;off the hub.&nbsp;</P> Mon, 17 Mar 2025 01:16:17 GMT https://helpforum.sky.com/t5/Broadband/Wifi-Connection/m-p/4938618#M474024 Ahmedeloutefi 2025-03-17T01:16:17Z https://helpforum.sky.com/t5/Broadband/Wifi-Connection/m-p/4938630#M474027 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4354890">@Ahmedeloutefi</a>&nbsp;</P> <P><SPAN>It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If it's not back running in the morning&nbsp;use the below link to check to see if there are any problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</SPAN></P> Mon, 17 Mar 2025 05:02:09 GMT https://helpforum.sky.com/t5/Broadband/Wifi-Connection/m-p/4938630#M474027 Daniel0210 2025-03-17T05:02:09Z