topic Leaving and switching in Broadband

Leaving and switching

NickNewark — Sun, 16 Mar 2025 17:38:30 GMT

Hi, looking for some advice, I've received the email regarding the price increase on broadband, and aware I can leave penalty free within a certain time frame.

Can I process the switch with the new supplier without contacting Sky, or do I need to speak with them first, as I'm still in contract. Just trying to avoid the phone calls. Thanks

Re: Leaving and switching

Emla84 — Sun, 16 Mar 2025 17:50:16 GMT

I've literally switched today going with Vodafone and they dealt with everything

Re: Leaving and switching

duckrabbit — Sun, 16 Mar 2025 19:19:03 GMT

I'm in the same postion and have had a nightmare. I signed up with another provider and then contacted Sky to let them know (as per the letter). In the meantime they decided to send me charges for £140. I have disputed this on the phone and in multiple emails where I quote them the letter and contract. I've now asked for a deadlock letter and in the meantime cancelled my Direct debit. Maddening, So I advise to call/email them first to let them know.

Re: Leaving and switching

Seamus_Nosetwin — Thu, 11 Dec 2025 19:45:50 GMT

I've just switched to a FTTH provider and I have to say the calls I relentless, fourteen missed calls today, fourteen!
Goodness knows what they think are doing, because I can't honestly imagine a scenario in which persistently calling someone like an abusive ex is going to make them decide to stay with Sky.