Internet dipping

Mlegg1 — Sun, 16 Mar 2025 15:20:13 GMT

Settings on tv internet & broad band going on off

orange light, voice, on router

turned all off, left a while and put all back on

orange light been on a few days

Re: Internet dipping

Daniel0210 — Sun, 16 Mar 2025 15:59:58 GMT

@Mlegg1
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: Internet dipping

Mlegg1 — Sun, 16 Mar 2025 16:53:58 GMT

Thanks, much appreciated

I've tried checks thru my Sky app and 'yes' no faults but orange light still on router after reset

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Internet dipping

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