topic Re: Delayed broadband install in Broadband

Delayed broadband install

JJonas — Sun, 16 Mar 2025 15:21:10 GMT

My install date was 3rd January

Moved to 19th March

Took time off work for this date

Confirmed this morning at 10:03

Then I get this text at 12:56

Hi, it's Openreach.
Your new installation appointment date is on Thu 24 Apr between 8AM - 1PM at address ending ...

This is completely unacceptable I want the date I took time off with for reinstated

Re: Delayed broadband install

Daniel0210 — Sun, 16 Mar 2025 15:28:04 GMT

@JJonas
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. We won't know why Openreach have changed it.

Re: Delayed broadband install

TimmyBGood — Sun, 16 Mar 2025 15:36:09 GMT

@JJonas

Putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable and so may give a clue about the source of the delay.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.