topic Re: Damaged wires in Broadband

Damaged wires

Hannahgray — Sun, 16 Mar 2025 15:01:34 GMT

My cables that connect the Wi-Fi box are damaged

the lil black box that's attached on the wall the power cable to that is damaged an then the cable that goes into the phone line to the Wi-Fi box / modem is damaged

Re: Damaged wires

daveNOS — Sun, 16 Mar 2025 15:18:23 GMT

@Hannahgray You need to call Sky to report the damage.

Re: Damaged wires

Hannahgray — Sun, 16 Mar 2025 15:26:02 GMT

Can u send me the number plz

Re: Damaged wires

Daniel0210 — Sun, 16 Mar 2025 15:56:44 GMT

@Hannahgray
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.