topic Re: Internet dropping daily in Broadband

Internet dropping daily

mcnabs — Sat, 15 Mar 2025 18:10:17 GMT

Hello

I upgraded to Sky's " full fibre 150" package last year with a sky hub 4.2. Practiically on a daily basis my internet drops which means I have to restart my chromebook. This is really getting to be a pain to do.

Any ideas, help , suggestions, or should I get in touch with Sky ? Please bear in mind I'm not technically minded and would need step by step simple " instructions".

Many thanks

Re: Internet dropping daily

Chrisee — Sun, 16 Mar 2025 07:56:34 GMT

@mcnabs the lights on the Openreach ONT and the Sky hub whichtell you what is going on when you lose connection.

As a start a red light onnthe ONT is bad news it means there is nonsignal coming into the unit which means you need to tell Sky so they can get Openreach out to fix the line. Full,fibre is far more reliable than the older partial fibre but it can break.

If the ONT is showing green lights but there is no data use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet dropping daily

mcnabs — Tue, 25 Mar 2025 18:09:32 GMT

Thank you for your suggestions, I have tried them, but still dropping and at it's usual time of 5pm-6pm.

All the lights on the Sky hub are green, the lights con the white openreach box situated on the wall are showing lights as follows:

Power on

LOS off

PO. On

LAN flickering

I am having to send this from my phone as I have no Internet connection and it has been sporadic for the last hour. Really getting fed up with having to keep shutting my chromebook down, waiting a few minutes and then attempting to reconnect. I even tried, the other night , to "reboot " by turning everything off overnight, but to no avail. When I look at the service checker, it says everything is fine

I feel as if I am paying for a service I am not receiving. Not sure where to go from here