Internet Connection to Computer & Sky Q Keeps dropping

EllisC — Fri, 14 Mar 2025 14:02:53 GMT

I upgraded my router and broadband service In December 2024, and since then, multiple times per day, the connection between the router and the Sky Q box and my Computer have dropped. This has meant me having to reboot the Sky Q box and means work vidoe calls are regularly interrupted. I upgraded my ethernet cables as suggested by the engineer, but this hasn't helped. The router is about 20 feet away from the devices (can't get it any closer) and I live in a fairly small apartment. Prior to the upgrade, this happened only occasiionally, but now it is many times a day. Help

Re: Internet Connection to Computer & Sky Q Keeps dropping

Greenfingers001 — Sat, 15 Mar 2025 09:21:30 GMT

Hi there EllisC , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Internet Connection to Computer & Sky Q Keeps dropping in Broadband

Internet Connection to Computer & Sky Q Keeps dropping

Re: Internet Connection to Computer & Sky Q Keeps dropping