topic Re: Wifi/ broadband issue in Broadband https://helpforum.sky.com/t5/Broadband/Wifi-broadband-issue/m-p/4937215#M473669 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4353496">@Victotia</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 14 Mar 2025 19:45:04 GMT caesarome 2025-03-14T19:45:04Z Wifi/ broadband issue https://helpforum.sky.com/t5/Broadband/Wifi-broadband-issue/m-p/4937174#M473658 WiFi/broadband keeps dropping out. Router has been switched off and restarted but things are still the same. All four green lights are showing on the router, but there is issues with our devices not connecting or constantly buffering. Fri, 14 Mar 2025 19:05:34 GMT https://helpforum.sky.com/t5/Broadband/Wifi-broadband-issue/m-p/4937174#M473658 Victotia 2025-03-14T19:05:34Z Re: Wifi/ broadband issue https://helpforum.sky.com/t5/Broadband/Wifi-broadband-issue/m-p/4937215#M473669 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4353496">@Victotia</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 14 Mar 2025 19:45:04 GMT https://helpforum.sky.com/t5/Broadband/Wifi-broadband-issue/m-p/4937215#M473669 caesarome 2025-03-14T19:45:04Z