topic Re: No internet in Broadband

No internet

Kim19651 — Fri, 14 Mar 2025 17:36:27 GMT

Mend my internet

Re: No internet

Daniel0210 — Fri, 14 Mar 2025 17:40:41 GMT

@Kim19651 wrote:

Mend my internet

@Kim19651
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: No internet

Kim19651 — Fri, 14 Mar 2025 17:42:20 GMT

Yes I have done that

Re: No internet

Daniel0210 — Fri, 14 Mar 2025 17:43:39 GMT

@Kim19651

So it looks like you'll have to contact Sky to report it.

Re: No internet

Kim19651 — Fri, 14 Mar 2025 17:45:57 GMT

I have called Skye and I keep telling me I've got to come on here and do it I give up

Re: No internet

Daniel0210 — Fri, 14 Mar 2025 17:47:18 GMT

@Kim19651

You can't report it on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.