topic Re: fibre broadband in Broadband

fibre broadband

PM183 — Thu, 13 Mar 2025 10:32:26 GMT

The Openreach engineer has just been to fit my fibre broadband but was unable to do so .

Seems it cannot be fitted / the box installed where my current one is ie next to phone lines and TV. The only place he could really offer was in the kitchen. Apart from the fact its a small galley type kitchen and there isnt room I don 't have enough plugs in there - can't be unlpugging the box everytime I make a cup of tea! I would have liked to email Sky about this to discuss a solution or speak to someone who is not in an overseas call centre. The lines are always bad and I have trouble with my hearing.

I would add that there is n othing wrong with my current broadband connection. I am also now in possession of a new hub I don't need.

Does anyne have an email address and/or any ideas??

Re: fibre broadband

TimmyBGood — Fri, 14 Mar 2025 07:45:55 GMT

@PM183

Sky doesn't use email for such issues, and it's not possible to choose where a call will land.

FTTP installation does have limits imposed by the fibre pigtail required to run between the external CSP and internal ONT, and unfortunately the location of an existing copper connection and master socket isn't necessarily relevant in any way: ours is in a completely different place.

Having said that, a kitchen would almost always be inappropriate.

Re: fibre broadband

PM183 — Fri, 23 May 2025 15:40:41 GMT

Thank you for your reply. After going through the scenario with 3 different people in the overseas call centre (who just don't listen to the problem) it was quite concerning that the last person I spoke to suggested that I purchase a double adaptor to enable me to run the broadband and my electric kettle from the same point!!! I am appalled that a so called advisor would suggest something that could be dangerous.

After flatly refusing to do this I was finally tranferred to 'complaints' in Scotland who did listen and common sense prevailed - we agreed it was not possible to fit the high fibre. So I am sticking with what I have.

Re: fibre broadband

JimM1 — Fri, 23 May 2025 16:09:36 GMT

@PM183 As a footnote, no expected change etc, as that may end up forcing you onto a fibre connection and all the same do-do as before. Have linked the hubs below, just incase you have one off the 2 older hubs ending life DEC2025.Take a look when you get a free minute.

Sky Hub and the Sky Q Hub are on the slidding slope to the end off life....

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have