No internet connection

Cliff276 — Thu, 13 Mar 2025 11:41:59 GMT

All lights Green on router but password [removed] doesn't work for Network [removed]. Openreach ONT box showing Red light at FAULT. Openreach texted me this morning saying there was a fault in the line but haven't done anything to resolve it.
I therefore have no internet connection. Everything worked perfectly well before the switch from BT to Sky so what has gone wrong?

moderator notes: removed presonal details

Re: No internet connection

Daniel0210 — Thu, 13 Mar 2025 10:54:18 GMT

@Cliff276 wrote:
Openreach texted me this morning saying there was a fault in the line but haven't done anything to resolve it.

@Cliff276

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault so expecting it to be fixed already is unrealistic.

topic Re: No internet connection in Broadband

No internet connection

Re: No internet connection