topic WiFi issues in Broadband

WiFi issues

Annabelle7 — Thu, 13 Mar 2025 10:21:27 GMT

Since we signed up to sky the wifi in our house has been the worst it has ever been despite on paper supposedly being upgraded. Connection regularly and on a daily basis drops out making work very difficult. Also on our tv it the sound and pictures are on different timings so if someone is speaking it doesn't match up with the mouth moving. Very disappointed this needs fixing as we are not getting the service we paid for.

Re: WiFi issues

Tom-W19 — Fri, 14 Mar 2025 09:40:54 GMT

Hi @Annabelle7

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147