Internet not working in one of bedrooms

Kelly881 — Wed, 12 Mar 2025 18:32:27 GMT

Internet not working in one of the bedrooms so I would like this sorted please as it is my sons room and he has a Alexa and. Ps5 connection to internet

Re: Internet not working in one of bedrooms

TimmyBGood — Thu, 13 Mar 2025 08:01:41 GMT

@Kelly881

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Internet not working in one of bedrooms

Re: Internet not working in one of bedrooms