Internet does not seem to be working

popularfront — Wed, 12 Mar 2025 17:11:22 GMT

I have ran tests and your saying my broadband is fine yet I'm having to use internet data to contact you and can't get items to connect including sky protect equipment

Re: Internet does not seem to be working

Daniel0210 — Wed, 12 Mar 2025 17:37:03 GMT

@popularfront
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

Re: Internet does not seem to be working

popularfront — Thu, 13 Mar 2025 07:55:34 GMT

Thanks that's sorted. Also I wasn't aware of the community for advice

topic Internet does not seem to be working in Broadband

Internet does not seem to be working

Re: Internet does not seem to be working

Re: Internet does not seem to be working