topic Re: DROP IN BROADBAND SPEED in Broadband

DROP IN BROADBAND SPEED

RAY106 — Mon, 10 Mar 2025 15:33:53 GMT

My broadband speed has dropped from 120mbh to 50 mbh

I have tried all the suggested methods to correct it, ie, switching router off for a few mins and then back on but speed is still the same, should be 120mbh. I have tried phoning Sky helpline which seems impossible, just directs you to use online help such as this but am getting nowhere fast.

Re: DROP IN BROADBAND SPEED

Addie15 — Tue, 11 Mar 2025 08:21:44 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147