Slow speed and poor streaming Again

Chidsej — Mon, 10 Mar 2025 21:06:51 GMT

Our speed is currently 8mps. Our TV streaming is either mismatched sound to picture or paused picture. This us really poor service and not a first. Help please

Re: Slow speed and poor streaming Again

Chrisee — Tue, 11 Mar 2025 07:50:56 GMT

@Chidsej is the issue slow broadband or tgecwifi signal in your home? Same sympton different solutions. Gominto the My Sky app and run the service checker it shoukd tell you the speed your hub is connected at and if it is below the speed guarateed for your line which 8Mb/s is likely to be it should offer help.

if the spedd to the hub is OK then the issue is most likely poor WiFi in your home. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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Slow speed and poor streaming Again

Re: Slow speed and poor streaming Again