WiFi cutting randomly more and more

Swri236 — Sat, 08 Mar 2025 17:31:42 GMT

Hi, We've had issues with our Sky WiFI before, with it seemingly dropping out for a couple of minutes of a time at random. With a booster and upgrade in speed a year ago, it seemed to fix it for a while. However, it's been getting worse and extremely annoying in recent weeks. With no good reason and broadband tests looking good, random devices cut out at random multiple times a day. Sometimes it'll be a Sky Q Mini, sometimes one of our phones or laptops, sometimes Google Nest Hubs, but rarely all at the same time. Any ideas? We thought it may be linked to local outages or something interfering like a washing machine! But can't find a proper connection. Sam

Re: WiFi cutting randomly more and more

Lisa-P1987 — Sun, 09 Mar 2025 11:34:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: WiFi cutting randomly more and more in Broadband

WiFi cutting randomly more and more

Re: WiFi cutting randomly more and more