https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4932201#M472220 <P>Thanks for escalating this. We’ve sent Joshua25 &nbsp;an invite to chat.</P> Sat, 08 Mar 2025 14:51:12 GMT Lisa-P1987 2025-03-08T14:51:12Z https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4931969#M472179 <P>When I moved into this address there was no ONT power cable. I am currently using an alternative plug which works but not the correct one. Please can I be sent another</P> Sat, 08 Mar 2025 10:09:07 GMT https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4931969#M472179 Joshua25 2025-03-08T10:09:07Z https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4932158#M472215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4348563">@Joshua25</a>&nbsp;</P><P>You will need to speak with Sky to arrange a new ONT cable to be sent.<BR /><BR />I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.<BR /><BR /><BR /><BR />Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR /><BR /><BR />You can find out more about this process in the link below.<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014</A></P> Sat, 08 Mar 2025 14:11:15 GMT https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4932158#M472215 Doc5907 2025-03-08T14:11:15Z https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4932201#M472220 <P>Thanks for escalating this. We’ve sent Joshua25 &nbsp;an invite to chat.</P> Sat, 08 Mar 2025 14:51:12 GMT https://helpforum.sky.com/t5/Broadband/No-ONT-cable/m-p/4932201#M472220 Lisa-P1987 2025-03-08T14:51:12Z