https://helpforum.sky.com/t5/Broadband/Broadband-down-Green-light-on/m-p/4931926#M472165 <P>My broadband is down but the green light is on, I've run the tests they come back fine, I've powered down and reset multiple times.</P><P>&nbsp;</P><P>How do I get in touch with Sky, the virtual assistant is useless just loops you round and I can't get past the AI telephony system who says I can record the fault online, but that is only possible when their test identifies a fault, its shouldn't be this difficult to get help.&nbsp;</P> Sat, 08 Mar 2025 09:34:41 GMT Daz+Yorkshire 2025-03-08T09:34:41Z https://helpforum.sky.com/t5/Broadband/Broadband-down-Green-light-on/m-p/4931926#M472165 <P>My broadband is down but the green light is on, I've run the tests they come back fine, I've powered down and reset multiple times.</P><P>&nbsp;</P><P>How do I get in touch with Sky, the virtual assistant is useless just loops you round and I can't get past the AI telephony system who says I can record the fault online, but that is only possible when their test identifies a fault, its shouldn't be this difficult to get help.&nbsp;</P> Sat, 08 Mar 2025 09:34:41 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down-Green-light-on/m-p/4931926#M472165 Daz+Yorkshire 2025-03-08T09:34:41Z https://helpforum.sky.com/t5/Broadband/Broadband-down-Green-light-on/m-p/4931944#M472172 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3478599">@Daz+Yorkshire</a>&nbsp;</P> <P>When calling stay silent when asked anything by the bot and remain on the line as that should get you through to speak to someone.</P> Sat, 08 Mar 2025 09:52:14 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down-Green-light-on/m-p/4931944#M472172 caesarome 2025-03-08T09:52:14Z