topic Broadband in Broadband

Broadband

Betht96 — Fri, 07 Mar 2025 21:17:16 GMT

Why is my WiFi not working

Re: Broadband

lettice — Fri, 07 Mar 2025 21:22:36 GMT

Have you checked there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Broadband

Wills217 — Fri, 07 Mar 2025 21:39:11 GMT

Mines gone out tonight too. All green lights but no devices able to connect.

Re: Broadband

caesarome — Fri, 07 Mar 2025 22:20:36 GMT

@Wills217 @Betht96

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.