topic Re: Internet light on router is not on in Broadband https://helpforum.sky.com/t5/Broadband/Internet-light-on-router-is-not-on/m-p/4931513#M472040 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4347976">@Trust1</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 07 Mar 2025 16:40:03 GMT caesarome 2025-03-07T16:40:03Z Internet light on router is not on https://helpforum.sky.com/t5/Broadband/Internet-light-on-router-is-not-on/m-p/4931344#M471994 <P>Internet light is not on on the router we have unplugged it/reset it but still not on. Can you help? Please?</P> Fri, 07 Mar 2025 13:36:39 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-on-router-is-not-on/m-p/4931344#M471994 Trust1 2025-03-07T13:36:39Z Re: Internet light on router is not on https://helpforum.sky.com/t5/Broadband/Internet-light-on-router-is-not-on/m-p/4931513#M472040 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4347976">@Trust1</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 07 Mar 2025 16:40:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-on-router-is-not-on/m-p/4931513#M472040 caesarome 2025-03-07T16:40:03Z