topic Fibre installation delay in Broadband

Fibre installation delay

NaveedK — Fri, 07 Mar 2025 14:07:52 GMT

Just a simple question really. I am supposed to get my fibre installed and activated today. I got a call saying they are reviewing my building area and since I live in a Flat and I am the first to ask for full fibre they are planning to do a full fibre installation in the junction box for all the available units. The review itself has been scheduled for 18th March. No ETA for the actual installation and activation. Now I have to pay more for than expected for the upcoming months as my old broadband contract ends tmr and the default rate kicks in making my bill almost double of what i was paying. Does the auto compensation applies to me as well?

Re: Fibre installation delay

caesarome — Fri, 07 Mar 2025 16:38:46 GMT

@NaveedK wrote:

Does the auto compensation applies to me as well?

Possibly:

https://www.sky.com/help/articles/auto-compensation

Did they originally give you an activation date of today because if they did you could argue that it has now been delayed.

Re: Fibre installation delay

NaveedK — Fri, 07 Mar 2025 16:58:04 GMT

Yeap. I even took a day off from work as they gave me an engineer visit date and activation for 7th March.