topic Re: Wifi intermittent in Broadband

Wifi intermittent

jackiemorley — Wed, 05 Mar 2025 17:10:30 GMT

Hiya, our WiFi goes down all the time and so sky Q cuts off on two of our TV. There always seems to be a WiFi signal but no internet. It comes back again but goes multiple times a day. I had a look at the phone like that enters the property. Most houses have a TV box but ours looks like an old box that hasn't been touched in 40 years. Is there anyway to run some tests on our line please?

Re: Wifi intermittent

Addie15 — Thu, 06 Mar 2025 10:20:40 GMT

Hi there, @jackiemorley. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147