topic No not box in Broadband

No not box

Peter2969 — Thu, 06 Mar 2025 09:10:58 GMT

I have signed up with sky and have had two lines of messages one saying the internet will be switched on remotely and another that says I have an engineer visit today. I also notice the property doesn't have an internal ONT box just a box with a optical cable coming out of it that would connect to the ONT box ?

is there an actual engineer coming out to sort this do you reckon?

thanks

Re: No not box

Tom-W19 — Fri, 07 Mar 2025 08:34:26 GMT

Hi @Peter2969

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147