https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4930162#M471737 <P>White light, not actually sure on box.</P><P>&nbsp;</P><P>Model number is SR213-02-UK-zzz-DS1</P><P>Hub 6?</P><P>From what i understand the light means it's connected. However whenever I go in app or add the plug... sky max pod, it states the hub isnt activated. I've been trying all week to activate and it keeps saying failed&nbsp;</P> Thu, 06 Mar 2025 08:42:04 GMT Vickidodden85 2025-03-06T08:42:04Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4928575#M471360 I have been set a new hub, I keel trying to set it up.but it's not connecting to hub Tue, 04 Mar 2025 14:15:57 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4928575#M471360 Vickidodden85 2025-03-04T14:15:57Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4928622#M471379 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/622146">@Vickidodden85</a>&nbsp;</P> <P>Please tell us what hub you had before, what hub you have now, what type of connection you have (FTTP or FTTC) and what lights show on the hub.</P> Tue, 04 Mar 2025 15:10:47 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4928622#M471379 jamesn123 2025-03-04T15:10:47Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4930162#M471737 <P>White light, not actually sure on box.</P><P>&nbsp;</P><P>Model number is SR213-02-UK-zzz-DS1</P><P>Hub 6?</P><P>From what i understand the light means it's connected. However whenever I go in app or add the plug... sky max pod, it states the hub isnt activated. I've been trying all week to activate and it keeps saying failed&nbsp;</P> Thu, 06 Mar 2025 08:42:04 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4930162#M471737 Vickidodden85 2025-03-06T08:42:04Z https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4930163#M471738 <P>Forgot to say hub i has before was model SR203 i guess</P> Thu, 06 Mar 2025 08:45:03 GMT https://helpforum.sky.com/t5/Broadband/New-hub/m-p/4930163#M471738 Vickidodden85 2025-03-06T08:45:03Z