topic Re: No internet but wifi connection. in Broadband

No internet but wifi connection.

MAL31 — Thu, 06 Mar 2025 01:28:25 GMT

Lost all internet on fibre broadband. No phone line or internet on broadband hub. Checked and restarted the hub - Internet light not lighting up. Reset - the same. Did the online test and it won't work until I turn off WiFi and use 5G, then says all is fine. Just cycles on WiFi. All device in the house have no internet (Amazon dots down etc.). Checked phone line - no tone. Logged onto sky hub - says internet disconnected; yet checked says all is fine when it clearly isn't.

Has been dropping connection intermittently but just quickly (noticeable when streaming or work etc.). Renewed and went for gigs from ultra plus and tried saying this to the person had no interest. Now all down.

Re: No internet but wifi connection.

Oshriz999 — Thu, 06 Mar 2025 01:33:06 GMT

Mines the same lost internet connection around 12:30. Tried reset and on/off still same. Internet light off other two green. Checked no issues in area and sky app says all is fine when it clearly isnt

Re: No internet but wifi connection.

MAL31 — Thu, 06 Mar 2025 01:41:46 GMT

Yep and the app won't let you progress as it says all is fine. Restarted everything, no effect. The lights are on, except z internet (not even orange) and fibre wall connect lights are all on except LOS.

Re: No internet but wifi connection.

angelabukeke — Thu, 06 Mar 2025 02:10:44 GMT

I have same issue as well

Re: No internet but wifi connection.

MAL31 — Thu, 06 Mar 2025 02:20:58 GMT

It has just returned here; but the annoyance aside from the connection issue, is their 'online support' constantly saying it fine and all is working, when it clearly isn't!
You just then are stuck in a cycle and have to rely on a forum, rather than actual tech. support etc.

Re: No internet but wifi connection.

Chrisee — Thu, 06 Mar 2025 08:19:06 GMT

@MAL31 @angelabukeke @Oshriz999 loss of connection between midnight and 5am is often down tomessential maintenance work being done on the network. If that is the cause your connection should be back by this morning.