topic Re: broadband not working in Broadband

broadband not working

Joe170 — Wed, 05 Mar 2025 18:27:19 GMT

My WiFi connection was slow and I received a message from open reach to inform me that they had detected an issue.

when I used the help guide it showed that the passive optical network” (PON) light is solid green and the “loss of service” (LOS) light is off, then it’s working properly.

The guide advised the following :This means you’ll need to contact the company you buy your broadband from as there may be a problem with their network.

On the WiFi box itself the internet and voice lights are orange.

Re: broadband not working

caesarome — Wed, 05 Mar 2025 20:01:59 GMT

@Joe170

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.