https://helpforum.sky.com/t5/Broadband/Network-not-showing/m-p/4929036#M471481 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4346011">@Tinabop2</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 04 Mar 2025 22:16:26 GMT caesarome 2025-03-04T22:16:26Z https://helpforum.sky.com/t5/Broadband/Network-not-showing/m-p/4928978#M471468 I can't connect to my WiFi you say everything is working . But my alexas are offline the hub isn't showing on line and I connect anything to the WiFi Tue, 04 Mar 2025 21:17:26 GMT https://helpforum.sky.com/t5/Broadband/Network-not-showing/m-p/4928978#M471468 Tinabop2 2025-03-04T21:17:26Z https://helpforum.sky.com/t5/Broadband/Network-not-showing/m-p/4929036#M471481 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4346011">@Tinabop2</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 04 Mar 2025 22:16:26 GMT https://helpforum.sky.com/t5/Broadband/Network-not-showing/m-p/4929036#M471481 caesarome 2025-03-04T22:16:26Z