topic Connection is poor in Broadband https://helpforum.sky.com/t5/Broadband/Connection-is-poor/m-p/4928814#M471426 <P>Hi I've recently got a new sky WiFi box and it works connected to my devices sometimes but not always I've checked the connection on this app it says connected but that speed is poor I've tried turning on and off WiFi sometimes this works turning on off devices sometimes this works but more often it won't work and my devices say cannot connect to the WiFi I had no problems with my previous sky WiFi box but this new one seems to be hit and miss would appreciate some help thank you&nbsp;</P> Tue, 04 Mar 2025 18:26:45 GMT Kevinthecarrot1 2025-03-04T18:26:45Z Connection is poor https://helpforum.sky.com/t5/Broadband/Connection-is-poor/m-p/4928814#M471426 <P>Hi I've recently got a new sky WiFi box and it works connected to my devices sometimes but not always I've checked the connection on this app it says connected but that speed is poor I've tried turning on and off WiFi sometimes this works turning on off devices sometimes this works but more often it won't work and my devices say cannot connect to the WiFi I had no problems with my previous sky WiFi box but this new one seems to be hit and miss would appreciate some help thank you&nbsp;</P> Tue, 04 Mar 2025 18:26:45 GMT https://helpforum.sky.com/t5/Broadband/Connection-is-poor/m-p/4928814#M471426 Kevinthecarrot1 2025-03-04T18:26:45Z Re: Connection is poor https://helpforum.sky.com/t5/Broadband/Connection-is-poor/m-p/4929220#M471538 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Wed, 05 Mar 2025 08:46:53 GMT https://helpforum.sky.com/t5/Broadband/Connection-is-poor/m-p/4929220#M471538 Lisa-P1987 2025-03-05T08:46:53Z