topic Re: No Internet in Broadband

No Internet

Kaz_89 — Tue, 04 Mar 2025 17:51:18 GMT

Cannot connect my sky hub to Internet. I've checked the wifi issues on my sky app and it says it is fine, but the Internet light is not turning on

Re: No Internet

Daniel0210 — Tue, 04 Mar 2025 17:56:32 GMT

@Kaz_89
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support).

Re: No Internet

Matthewrussell5 — Tue, 04 Mar 2025 18:09:10 GMT

I am having the same exact issue

Re: No Internet

Daniel0210 — Tue, 04 Mar 2025 18:11:58 GMT

@Matthewrussell5

Same advice then.

Re: No Internet

Morris88 — Tue, 04 Mar 2025 18:28:29 GMT

Same issue tried service checker and it says it's fine too. Must be a bigger issue if a few are having problems