topic Re: Contacting Sky in Broadband

Contacting Sky

Carol+Gorrie — Tue, 04 Mar 2025 16:39:00 GMT

I want to contact Sky UK to check a couple of things on my bills which I don't think I need and to ask about Sky Equipment Maintenance, which I had a phone call about renewing but don't have any record of having paid for last year.

i just want to be able to speak to a human being I am sure is from Sky!

Re: Contacting Sky

Daniel0210 — Tue, 04 Mar 2025 16:40:20 GMT

@Carol+Gorrie

If you provide more details perhaps someone here can help, otherwise to call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Contacting Sky

caesarome — Tue, 04 Mar 2025 17:02:38 GMT

@Carol+Gorrie wrote:

I want to contact Sky UK to check a couple of things on my bills which I don't think I need and to ask about Sky Equipment Maintenance, which I had a phone call about renewing but don't have any record of having paid for last year.

If you receive a call out of the blue then the chances are it might not have been from Sky so if you gave them no personal or Sky account details then you should have no issues.

Re: Contacting Sky

Daniel0210 — Tue, 04 Mar 2025 17:30:15 GMT

@Carol+Gorrie wrote:

ask about Sky Equipment Maintenance, which I had a phone call about renewing but don't have any record of having paid for last year.

@Carol+Gorrie

It could have been Sky Protect which is endorsed by Sky but run by Domestic and General Insurance where the agents have an annoying habit of saying they're from Sky.