topic Re: MAP-T disabled in Broadband

MAP-T disabled

Rob294 — Fri, 28 Feb 2025 09:00:00 GMT

Hello,

My work uses FortiClient to connect to the VPN to use their equipment at home. I've been told by my IT support I need to get MAP-T disabled on my router. How would I go about doing this?

thanks!

Re: MAP-T disabled

Lisa-P1987 — Sat, 01 Mar 2025 09:24:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: MAP-T disabled

Rob294 — Tue, 04 Mar 2025 07:56:31 GMT

Hi,

I still haven't heard anything?

Rob

Re: MAP-T disabled

Chrisee — Tue, 04 Mar 2025 08:03:57 GMT

@Rob294 have you completed the form in the post pinned at the top of the forum? Switching off MAP-T is done by a team who are not normally customer facing so you are often notvtold it has completed. The only real test is if the VPN connects.

Re: MAP-T disabled

Rob294 — Tue, 04 Mar 2025 08:08:18 GMT

No I haven't, where is it please or can you send me a link.

Thanks

Re: MAP-T disabled

Rob294 — Tue, 04 Mar 2025 13:46:16 GMT

Please can you reply.

Re: MAP-T disabled

FLC — Tue, 04 Mar 2025 13:57:33 GMT

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185