My broadband suddenly lost connection

Jingles76 — Tue, 04 Mar 2025 01:58:44 GMT

My WiFi went off whilst I was watching tv. I have done everything possible to see if it would reconnect plus I have checked with the on line to check my connection it says that everything is very good but I have got an orange light on my hub. I rely on the tv as I am disabled and the tv and Internet is my life line. I would be grateful if u could let me know what else i can do or what you can do your end please.

Re: My broadband suddenly lost connection

Daniel0210 — Tue, 04 Mar 2025 04:25:06 GMT

@Jingles76

Unfortunately we can't do anything our end as we're customers too.

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. If it hasn't returned by 7am use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

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My broadband suddenly lost connection

Re: My broadband suddenly lost connection