topic Price Increase - How to Move in Broadband

Price Increase - How to Move

Arrows180 — Mon, 03 Mar 2025 16:20:28 GMT

Hi. I've had an email today saying that my Ultrafast fibre broadband will be going up £3 from £31 to £34 from 1st April. I'm on an 18 month contract which ends 12th June 2025. The email also says I can leave by contacting them within 30 days to *cancel*, which I'm planning to do in the next couple of days. I'll then move to Zzoomm.

I don't want to be just cut off though. The word *cancel* makes me wary. Do they just put something on my account saying that if they receive a request from another provider not to add any early termination charges?

Thanks.

Re: Price Increase - How to Move

caesarome — Mon, 03 Mar 2025 16:43:16 GMT

@Arrows180 wrote:

I don't want to be just cut off though. The word *cancel* makes me wary. Do they just put something on my account saying that if they receive a request from another provider not to add any early termination charges?

I wouldn't bet on that as the only way to be sure would be to call Sky and when they give you a date (which is usually in 14 days time) see if you new provider can activate you on either the same or following day.

Re: Price Increase - How to Move

FLC — Mon, 03 Mar 2025 18:27:42 GMT

@Arrows180 wrote:
Hi. I've had an email today saying that my Ultrafast fibre broadband will be going up £3 from £31 to £34 from 1st April.

According to this announcement, increases should be 6.2% rather than the 9.7% you appear to have received. Although is does say an "average", with no explanation. I've seen elsewhere though that the 6.2% is based on the retail price of the product, & not on any discounted rate.

You're right to be cautious given that someone else has moved & been hit with early termination charges.

https://helpforum.sky.com/t5/Broadband/Broadband-early-termination-charges/td-p/4927734

So we really need a superuser to obtain clarity from Sky how this process is supposed to work.