Protecting the WiFi socket

Helplessinhants — Mon, 03 Mar 2025 15:03:14 GMT

so i have two autistic teens who for some reason tend to target the Wi-Fi socket when in meltdown, to sabotage whatever the other one or other members of the household may be doing. I would really like to have an engineer come out to tell me whether the socket can be moved to another location that's more protected. If not, I'd like to find out whether I can use some sort of cabinet, I've seen things online, to secure things in and at least make the connections less attractive.

Equally to give me more control I recently upgraded our sky broadband package to the thing where I can supposedly control which devices receive Wi-Fi and at what times. Im a single mum and not remotely confident in switching this over so we are still using the previous routerand all hell will break loose in the event of any outages or problems. Sadly our phone signal is so poor that I am totally dependent on the Wi-Fi even to be able to phone for help when the teens become violent. So you can see why I don't want to make the Wi-Fi situation worse. Really not sure where to begin in solving the problems, so I wondered if some kind and knowledgeable folk could help.

oh and whilst on the subject of things that teens have broken, our remote no longer has the search with voice capability set up for sky Q so if anyone knows what I should do with that at least I can potentially do that myself if nothing else!

Re: Protecting the WiFi socket

jamesn123 — Tue, 04 Mar 2025 15:01:38 GMT

Hi @Helplessinhants

So as for the socket, do you have FTTC or FTTP? As in do you still connect your hub to a typical telephone socket or do you have a newer white Openreach box on the wall with incoming fibre?

As for your upgrade to Sky's newer hub, it should be a simple plug & play setup. Simply take the cables out of the back of your current hub, and connect them in the same places on the new hub. It will take a few mins to startup and get going and then you should be good to go. The only difference is that your network name will change so you'll need to reconnect all your devices using the new name & password. You could avoid doing this part by changing your WiFi name & password in the app your old hubs name & password.

As for your Sky Q remote, if you go to the Sky support page and report that your remote control is broken, Sky should replace if for you.

topic Protecting the WiFi socket in Broadband

Protecting the WiFi socket

Re: Protecting the WiFi socket